Refund policy

Thank you for shopping with Loragaly. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Website: loragaly.shop

Email: info@loragaly.shop

Business Address:

Loragaly

1644 HALL AVE, WINDSOR, ON, N8X 4S1, Canada

By placing an order through our website, you agree to the terms outlined in this Return and Refund Policy.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in their original condition
  • Have all original tags attached
  • Be returned in the original packaging whenever possible
  • Be free from stains, odors, pet hair, makeup marks, or damage caused by the customer

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Final sale items
  • Clearance items
  • Gift cards
  • Customized or personalized products
  • Intimate apparel, underwear, lingerie, shapewear, bodysuits, and swimwear
  • Items marked as non-returnable on the product page
  • Products returned in unsellable condition

3. Return Request Process

To initiate a return, please contact us at:

info@loragaly.shop

Your request should include:

  • Full name
  • Order number
  • Product name(s)
  • Reason for return
  • Clear photographs if the item is defective, damaged, or incorrect

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item
  • An item different from what was ordered

Please contact us within 7 calendar days of delivery.

Customers should provide photographs showing:

  • The product received
  • The packaging
  • The shipping label
  • The issue being reported

After verification, we may offer:

  • A replacement item
  • A partial refund
  • A full refund

The resolution provided will depend on the specific circumstances.

5. Change of Mind Returns

If you simply change your mind about a purchase, you may request a return within 30 calendar days of receiving the item.

Customers are responsible for return shipping costs for non-defective returns.

Original shipping charges, if any, are non-refundable.

6. Return Shipping Costs

Our Responsibility

We will cover return shipping costs when:

  • The wrong item was shipped
  • The item arrives damaged
  • The item is defective upon arrival

Customer Responsibility

Customers are responsible for return shipping costs when:

  • Ordering the wrong size
  • Ordering the wrong product
  • Changing their mind
  • No longer wanting the item
  • Providing an incorrect shipping address

We recommend using a trackable shipping service for all returns.

We are not responsible for returned packages lost during transit.

7. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method.

Refunds may include:

  • Full refund
  • Partial refund
  • Store credit

depending on the condition of the returned item and the reason for the return.

8. Refund Processing Time

After approval, refunds are typically issued within 5 business days.

Depending on your financial institution or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Processing times may vary by bank, credit card issuer, or payment provider.

9. Order Cancellation

Orders may be cancelled before shipment.

If an order has not yet been processed or shipped, customers may request cancellation by contacting:

info@loragaly.shop

If the cancellation request is approved before shipment, a full refund will be issued.

Once an order has been shipped, it can no longer be cancelled and must follow the return process after delivery.

10. Refused Deliveries

If a customer refuses delivery without prior authorization or fails to collect a package from the carrier, any return shipping fees, customs fees, duties, taxes, storage fees, or carrier penalties incurred may be deducted from the refund amount.

11. Lost Packages

If a package is confirmed lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include:

  • Replacement shipment
  • Store credit
  • Refund

depending on the carrier's investigation results.

12. Chargebacks

We encourage customers to contact us first to resolve any concerns before initiating a chargeback with their payment provider.

Fraudulent or abusive chargebacks may result in account restrictions and additional investigation.

13. Exchanges

At this time, we do not offer direct exchanges.

Customers wishing to obtain a different size, color, or style should place a new order and return the original item in accordance with this policy.

14. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Loragaly

1644 HALL AVE, WINDSOR, ON, N8X 4S1, Canada

Email: info@loragaly.shop