Shipping policy

Thank you for shopping with Loragaly. We are committed to providing reliable worldwide shipping and a smooth delivery experience for our customers.

Please review the following Shipping Policy carefully before placing an order.

Contact Information

Loragaly

1644 HALL AVE, WINDSOR, ON, N8X 4S1, Canada

Email: info@loragaly.shop

Website: loragaly.shop

1. Shipping Coverage

Loragaly proudly offers worldwide shipping.

We currently deliver to most countries and regions around the world. However, certain remote locations, restricted regions, military zones, or countries subject to shipping limitations may be excluded.

If we are unable to ship to your location after an order is placed, we will notify you and provide a full refund.

2. Shipping Fees

Free Standard Shipping on All Orders

We offer FREE standard shipping on all orders worldwide.

No minimum purchase amount is required to qualify for free shipping.

There are no additional shipping charges at checkout for standard delivery services.

3. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Processing includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Preparation for shipment

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or periods of high order volume, processing times may be extended.

If there is a significant delay in processing your order, we will contact you via email.

4. Estimated Delivery Time

Standard Shipping

Estimated delivery time: 15–20 business days after shipment.

Delivery times may vary depending on:

  • Destination country
  • Customs procedures
  • Carrier operations
  • Weather conditions
  • Local holidays
  • Transportation disruptions

The delivery timeframe provided is an estimate and should not be considered a guaranteed delivery date.

5. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking information may take several days to become active after shipment.

Customers are responsible for monitoring shipment progress using the provided tracking number.

6. Customs Duties and Taxes

For international orders, customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, or other government-imposed charges may apply depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Loragaly has no control over such charges and cannot predict their amount.

Customers are encouraged to contact their local customs office for additional information before placing an order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur.
  • Additional carrier fees may apply.
  • Packages may be returned or destroyed by the carrier.

Loragaly is not responsible for losses resulting from incorrect shipping information submitted by the customer.

If you discover an error in your shipping address, please contact us immediately at info@loragaly.shop.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order enters processing.

8. Delivery Delays

Although we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Extreme weather conditions
  • Transportation disruptions
  • Public holidays
  • Carrier delays
  • Labor strikes
  • Government actions
  • Natural disasters
  • Global supply chain disruptions

Loragaly shall not be liable for shipping delays caused by third-party carriers or events beyond our reasonable control.

9. Lost Packages

If tracking indicates that a package has been lost during transit, please contact us at info@loragaly.shop.

We will work with the shipping carrier to investigate the issue.

Depending on the outcome of the carrier's investigation, we may provide:

  • A replacement shipment
  • Store credit
  • A refund

The resolution will be determined on a case-by-case basis.

10. Delivered but Not Received Packages

If tracking information shows that a package has been delivered but the customer cannot locate it, customers should:

  • Check with household members
  • Check with neighbors
  • Contact the local carrier
  • Verify the shipping address provided

If the package still cannot be located, please contact us and we will assist in investigating the matter.

Loragaly is not responsible for theft or loss occurring after confirmed delivery by the carrier.

11. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photographs of the damaged packaging
  • Photographs of the damaged product

We will review the claim and provide an appropriate resolution.

12. Refused Shipments

If a customer refuses delivery of an order or fails to collect a package from the carrier, any return shipping fees, customs charges, storage fees, duties, taxes, or other costs incurred may be deducted from any eligible refund.

13. Multiple Shipments

For operational efficiency, products within the same order may occasionally be shipped separately.

In such cases, customers may receive multiple tracking numbers and packages.

No additional shipping charges will apply.

14. Shipping Restrictions

We reserve the right to decline shipment to certain countries, regions, addresses, or individuals where shipping restrictions, legal requirements, fraud concerns, or logistical limitations exist.

15. Force Majeure

Loragaly shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Epidemics or pandemics
  • Government restrictions
  • Acts of war
  • Civil unrest
  • Cyberattacks
  • Transportation interruptions
  • Utility failures

16. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Any updates will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically.

17. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us:

Loragaly

1644 HALL AVE, WINDSOR, ON, N8X 4S1, Canada

Email: info@loragaly.shop